Frequently Asked Questions
Everything you need to know about your tech hardware and orders.
What kind of warranty comes with my hardware?
All electronics purchased from Shopify Hardware Store include a standard 12-month manufacturer warranty covering defects in materials and workmanship.
How long does shipping take for electronic components?
Standard shipping typically takes 3-5 business days within the continental US. Express 2-day shipping is available at checkout for urgent hardware needs.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee if they are not defective.
Do you offer technical support for hardware setup?
Yes, our dedicated technical team is available via live chat and email from 9 AM to 5 PM EST to help you configure your new devices.
Are the products sold on your store genuine and new?
We only sell 100% authentic, brand-new products sourced directly from authorized manufacturers and distributors.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as installment options through Shop Pay.